Find answers to the most common hosting and support questions asked by our clients.
TrustedHosting.in operates with full transparency and 24×7 expert assistance.
What is included in your hosting plans?
All plans include cPanel, LiteSpeed web server, email, FTP, and Softaculous with 400+ applications pre-installed.
Do you provide free SSL certificates?
Yes, every domain hosted on TrustedHosting.in automatically receives a free SSL certificate via Let’s Encrypt.
Can I upgrade or downgrade anytime?
Yes, upgrades or downgrades can be done instantly from your client area without affecting uptime or files.
Are backups included?
We use JetBackup for automated daily and weekly off-site backups, ensuring complete data integrity.
Where are your servers located?
Our infrastructure operates from India, Germany, and the USA to provide low-latency global access.
What uptime is guaranteed?
We maintain a verified uptime SLA of 99.9%, continuously monitored by third-party systems.
Do you offer free migration?
Yes, our administrators handle complete cPanel-to-cPanel migrations free of cost.
Do you offer white-label reseller hosting?
Yes, all reseller and alpha reseller plans include full white-label features with your custom name servers.
Is there any hidden charge?
No hidden costs. All pricing on TrustedHosting.in is transparent and final, inclusive of taxes and setup fees.
Are your servers DDoS protected?
Yes. Every server includes Imunify360 WAF and datacenter-level DDoS protection to ensure uptime stability.
How can I contact support?
You can raise a ticket via the client area. Our 24×7 support engineers handle issues promptly and securely.
What is your response time?
Average response time is under 15 minutes, with faster replies for priority tickets and existing clients.
How do I report abuse or spam?
Send your report to abuse@trustedhosting.in. Each case is reviewed by our compliance team within 24 hours.
Do you offer phone or WhatsApp support?
Yes. You can reach us on +91 79983 90196 for general queries. Technical cases must go through tickets for audit tracking.
Do you provide live chat?
Yes, live chat is available 24×7 for pre-sales and billing. Technical queries are routed through tickets for secure handling.
Can I request a refund?
Refunds are available within 7 days of purchase for shared and reseller plans, as per our refund policy.
What happens if I miss payment?
Services are suspended 3 days after due date and terminated 7 days later if payment remains pending.
Can I change my contact details?
Yes. You can update your registered email, phone, or address directly from your client area profile.
Do you provide managed support?
Yes. We offer managed support for VPS and dedicated servers with proactive monitoring and patch management.
Are you an MSME registered company?
Yes. TrustedHosting.in is officially registered under UDYAM-AP-06-0018045, verified by the Government of India.
